KOHNET is your star constellation for your business

01 Data‑Driven Account Management & Intelligence

Business intelligence • data‑driven strategy • customer service optimization

• Account 360: usage, value, risk signals, and opportunity heatmaps.
• Revenue & churn models: leading indicators tied to actions, not slides.
• CS efficiency: playbooks powered by data; measure impact per interaction.
• Executive dashboards: from board‑ready “north star” to team‑level levers.

Outcomes Higher expansion & retention, fewer blindspots, faster decisions.

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02 Post‑Scrum Era Process Optimization

Modern delivery • Kanban flow • team‑owned responsibility

• No sprint planning theatre, no Scrum Masters, no Team Leads.
• Simple Kanban, explicit WIP limits, smaller batches, faster feedback.
• Engineers, QA, and designers co‑own outcomes, risk, and quality.
• Live flow & quality dashboards - cycle‑time, throughput, CFR, lead‑time).
• Strong focus on automatisation

Outcomes Meeting load ↓40–60%, throughput ↑20–40%, happier teams.

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Data Foundation

Event capture, entity models, data quality. Connect product, CRM, billing, support, and marketing into a coherent view.

Intelligence

Health & risk scoring, expansion propensity, and CS next‑best‑action backed by causal signals.

Activation

Dashboards and workflows embedded where teams work (CRM, helpdesk, product). Decisions → actions → results.

Example KPIs

• Gross/Net revenue retention
• Expansion rate & time‑to‑expansion
• Ticket deflection & first‑contact resolution
• Onboarding speed & time‑to‑value

Continuous Delivery

• Data stitching, dashboards, and baseline models.
• Ongoing calibration with monthly outcome reviews.

What changes

Results

• Meeting load ↓40–60%
• Throughput ↑20–30%
• Predictable delivery with happier teams
• Audit‑friendly visibility (DORA + product impact)

Expansion engine

Opportunity heatmaps + CS playbooks → +5.2% NRR in 90 days.

Service efficiency

Deflection +18%, FCR +9% with intent routing and better knowledge.

Post‑Scrum uplift

Meeting hours −54%, cycle‑time −33% after Kanban + ownership policy.

Evidence first

Decisions anchored in telemetry, not opinions.

Small & senior

Hands‑on experts; no ceremony overhead.

Open dashboards

You see what we see — every week.

Sustainable speed

Ship often with guardrails and calm ops.